Frequently Asked Questions (FAQ)
GRADUATING NOW
Graduation Booking
How do I register to graduate?
- Click on the 'Graduation Booking' button on https://uonsingapore.reedgraduations.com.au/
- Enter your student number (digits only) and passcode, then click 'Go' (note, you received your unique passcode in your email invitation)
- Complete Step 1 - Graduation Package and click 'add to cart'
- Complete Step 2 - Guest Tickets and click 'add to cart'
- Click proceed to checkout
- Login to your Reed Events account (or sign up if a new user)
- Complete checkout prompts
What is included in the Graduation Package?
Your Graduation package costs $440 AUD* and includes the following:
- Your ticket to the ceremony and graduate reception afterwards
- Up to 2 guest tickets to the ceremony and graduate reception afterwards
- Hire of your academic dress (regalia) including gown and coloured hood.
GUEST TICKETS
How do I order guest tickets?
Your graduate package includes up to 2 guest tickets, in addition to your ticket and academic dress hire. Order your guest tickets in step 2 of the Graduation Booking procedure (above).
You will be prompted to complete guest details. This is so we can email them the guest tickets. You will also get a copy of the guest tickets, with your confirmation email. If you’re not sure who you would like to bring as guests at the time of registering, you may put your own contact details in the guest details fields. You can come back and update this at a later date.
Additional Guest Tickets
Additional tickets may be purchased online prior to the ceremony at a cost of SGD$65 each (subject to availability, attending graduates will receive information regarding extra ticket availability by 18 October to their preferred email address).
I’m graduating. Do I need a guest ticket?
No, guest tickets are only required for those attending the ceremony as a guest. You do not need to bring guests to your ceremony; however the $440 graduation package fee remains the same, regardless of whether you bring up to 2 guests or not.
REFUNDS
What happens if I can no longer attend my Graduation ceremony?
If you can no longer attend your ceremony, you may request a swap to an alternative ceremony, or request a refund. All refund requests must be made in writing to hello@reedgraduations.com.au at least 2 business days before the Graduation series commences. For our Singapore ceremony, all refund request must be made by 5.00pm Tuesday 5th November 2024 to be eligible for a refund.
If you do not request a refund by the cut-off date and are unable to attend your ceremony at short notice due to unforeseen circumstances, you may be eligible to attend the next round of ceremonies, free of charge. Please email graduation@newcastle.edu.au outlining the circumstances that prevented you from attending your ceremony.
PHOTOGRAPHY
Are photographers available at my Graduate Ceremony?
A professional photographer will be present at your ceremony, taking official photographs.
All graduates will have a photograph taken as they cross the stage, you can also order a professional portrait be taken of you.